Patient Service Coordinator

Answers phone calls

Greets patients and families

Cancels appointments as requested by parent/guardians and enters cancellation reasons on appropriate appointments.  Enters patient note to reflect cancellation date and make-up date

Review cancellations/no shows weekly.

Manages the day to day schedule including making reminder calls for make-up appts., moved appts., flex appts.

Ensures patient attendance policy is followed by all. 

Collects co-pays, coinsurances, deductibles, out of network expenses etc. at the time services are rendered

Maintains a payment log and envelope system

Manages the flex schedule, calls each week for the following week  (Sharing this  Report and review with the clinic manager)

Picks up waiting room and hallway at minimum one time per day on a scheduled agreed upon with Patient Advocate

Covers duties of PA when that person is out of the building or as requested by manager

Communicates with the PA daily to ensure that any duties that have arisen unexpectedly or on short notice are completed in a timely manner

Faxes and communicates plan of cares, reassessments and evaluations to referring doctors 

Once authorizations have been received, schedule treatment sessions

Monitors Authorization Communication Log to ensure patients are scheduling/scheduled per their authorization. 

Monitor status updates daily to ensure no patient is in a ‘scheduled’ status for the previous day of service.

Maintains PSC activity logs and send to supervisor weekly

Assists PA in decorating lobby and bulletin board

Completes other duties as requested by supervisor