Front Office Assistant

Receives a referral and takes new patient information, enters patient information into Fusion

Maintains and monitors the waiting list and updates families of status as needed

Scans all patient documentation into Fusion

Answers phone calls

Greets patients and families

Obtains initial scripts and sends requests to the doctor’s office if the script has expired prior to the evaluation date. Follow up with the doctor if the script has not been received within 48 hours

Attempts have been made to acquire initial scripts

Emails authorization specialist when authorization is required for an initial evaluation

Once initial evaluation authorization notification has been received, schedules the initial evaluation, maintains log and documents completion of the parent meeting in Fusion

Meets with families at the time of their child's evaluation to educate the parent on Kid Spot policies and procedures, including the flex-schedule policy; has signed consents, and has the attendance policy and benefits check signed

Completes Patient Intake form: (demographic sheet, case history, etc.) and forwards information to the therapist

Picks up waiting room and hallway at minimum one time daily on a schedule agreed upon with PSC

Communicates with PSC on a daily basis to ensure that any duties that have arisen unexpectedly or on short notice are completed in a timely and accurate manner

Provides reminder calls for initial evaluations

Decorates lobby and bulletin boards

Covers duties of PSC when that person is going to be out of the building

Maintains relationships with referral sources. Visit referral sources in person quarterly or as needed beyond the minimum requirements. 

• Collaborates with the Marketing division to receive promotional items and gifts for referral sources. 

Completes other duties as requested by supervisor